We have been engaged to perform the Institutional Strengthening and Capacity Development for Dushanbe Water Supply and Sanitation Project. The team will be involved in developing and implementing sustainable business model and institutional capacity for improved KPIs and service delivery.
Under the engagement, the team will also support in developing Business model for DVK that will cover technical, operational, institutional organisational restructuring and human resource management; establishing accountability and incentive mechanism with a performance benchmarking matrix; enhancing smart information management system for operational efficiency and seamless integration of customer database, billing, collection, accounting and reporting and operationalising Nonrevenue water management system.
